Offer Wall and Free GP Troubleshooting – Survivio

WHAT IS THE "OFFER WALL", AND HOW DO I FIND IT?

You can now get more GP in the game by completing 3rd party offers. To find offers, navigate to the 'Shop'. Select 'Get Free GP' button and after a few moments, the offer wall should populate with offers available to you. You can view available surveys by clicking on the clipboard icon on the upper-right side of the window.

If for any reason you are having difficulties locating the Offer Wall, or it is not launching correctly, please contact our team.

There is also an 'Offer Status' tab where you can view offers you've already started!

I'VE ATTEMPTED TO DO AN OFFER, BUT DIDN'T RECEIVE MY GP!

Please note the following when troubleshooting offer completions:

You must navigate to the offer from within Surviv.io. Doing so externally will not result in a credit, even if all requirements are met.
All requirements for each offer must be met entirely. Premature uninstallation/cancellation will cause the offer to not credit properly.
If you have attempted the same offer before, whether it be within Surviv.io or another game/app/website, it will not credit a second time.
Complete the offer when you have a strong-stable WiFi to avoid any communication issues.

If you believe you have met all requirements for an offer, but it has still not awarded you any GP, please give it at least 24 hours for the reward to show up.

WHERE IS MY OFFER STATUS? HOW DO I CONTACT REVENUE UNIVERSE?

To access your Offer Status menu please follow these steps:

1. Open the Offer Wall in the game (Shop > Get Free GP

2. Select the avatar-ish icon in the upper-right corner of the Offer Wall

3. Your Offer Status page will open with a list of all attempted offers, please take a screenshot of this page!

On your Offer Status, tap the "Contact Support" link next to any offers you have not received a reward for yet. This will start a ticket with Revenue Universe about your offer.

Revenue Universe will need proof of the offer completion in the form of screenshots.

I FOUND A MALICIOUS/MISLEADING OFFER! (ie: Free Trial not really Free)

We are interested in keeping offers as honest as possible for players. With that mindset, if you encounter any offer that seems suspicious, misleading, or outright malicious, please contact us via the submit ticket option at the top of this page.

Please include:

Your stats link (URL for your My Stats page)
Name of the offer and any relevant screenshots
Description of why you believe the offer needs to be reported

MY OFFER SAYS "COMPLETED" BUT I DID NOT GET MY GP!

Offers may take some time to credit based on the type of offer. Usually refreshing the game or completing a battle can cause offers to be properly rewarded. If for any reason you do not see GP you have been awarded added to your total, please allow up to 24 hours before contacting our team. After 24 hours, you can reach out to support with the following:

Your stats link (URL for your My Stats page)
The name of the offer that you had difficulties with.
A screenshot of your Offers Status. See Where is My Offer Status?

If your image size is too large please reply to the follow-up email that you receive from our team. Then you can attach the image and send it to us there.

I AM EXPERIENCING CRASHES OR OTHER TECHNICAL ISSUES!

If issues persist after relaunching the application, we recommend syncing a social media account to backup your save data (if you have not yet done so), and clearing out cache/reinstalling the application, and then restarting your device. If this does not alleviate the issue, please contact us via the submit ticket option at the top of this page.